1. Scope of these terms
These website terms explain the general basis on which Thailand Visa Corp. coordinates visa-support enquiries with selected Thai lawyers. Any accepted legal or visa-support service is supplied by the registered provider identified in the written engagement letter (“the Service Provider”). The website provides general information only. A lawyer-client relationship begins only when the responsible lawyer confirms acceptance in writing, the client accepts the engagement terms and any required professional fee is paid.
The signed engagement letter controls if it conflicts with this website.
2. Engagement and service limits
The Service Provider will perform the work described in the engagement letter with reasonable professional care. The scope may include route assessment, document planning, form preparation, evidence review, filing guidance and responses to reasonable requests for additional documents.
Unless expressly included, the service does not cover appeals, litigation, work permits, in-country extensions, translations, notarisation, legalisation, tax, company formation or advice under another country’s law.
3. Client responsibilities
The client must:
- provide complete, accurate and authentic information and documents;
- disclose previous refusals, overstays, criminal matters, immigration issues and any fact that could affect eligibility;
- review all forms and submissions before filing;
- meet deadlines and remain contactable;
- notify the Service Provider immediately of any change in employment, family status, finances, location, travel, health or other material circumstance; and
- attend interviews, appointments and immigration procedures when required.
The Service Provider will not create, alter or submit false evidence and may stop acting where authenticity or disclosure concerns arise.
4. Fees and included authority charges
This prospective service summary does not change existing signed client agreements. The written engagement identifies the responsible provider, scope and fee. Includes the applicable government and visa application fees for the managed application under the agreed route.
Free Visa Assessment and standalone Visa Document Review do not include filing or issuance fees. Translation, notarisation, legalisation, insurance, bank costs, required personal funds, medical expenses, courier, travel, later extensions, work permits and other ancillary or third-party costs remain separate unless expressly included in writing.
5. Application Protection and Money-Back Guarantee
5.1 What Application Protection covers
A written Full Visa Application Support engagement covers the first managed application and one Second Protected Application under the agreed route. The first attempt includes preparation, submission support and the applicable standard mandatory authority fee where it becomes payable.
After a first managed refusal, one second application is supported without another professional service fee where a responsible reapplication remains available. Second-application government fees depend on the written engagement; for retirement, the client pays them unless expressly included.
5.2 Eligibility conditions
Application Protection applies only where:
- the Service Provider confirmed Full Visa Application Support and Application Protection in writing before filing;
- the client provided truthful, complete and timely information and authentic documents;
- the client followed written advice, approved each application and met authority deadlines;
- the client promptly supplied each refusal notice and related authority communication and allowed the Service Provider to complete the protected second application; and
- both protected applications were formally refused by the relevant authority.
5.3 What is refunded
If both protected applications are formally refused and the eligibility conditions are met, the Service Provider will refund 100% of the covered professional service fee under the written engagement.
Only authority fees actually paid to a government body become non-refundable authority disbursements excluded from the refund. A hypothetical, untriggered or unpaid authority fee is not a paid disbursement. Ancillary and third-party costs remain separate unless expressly included in writing.
5.4 Exclusions
The Money-Back Guarantee does not apply where:
- the client withdraws, abandons or cancels either protected application;
- information or evidence is false, incomplete, inconsistent, altered or supplied late;
- the client does not attend an interview, provide biometrics, answer an official request or meet a deadline;
- a material circumstance changes without timely disclosure or the requested work falls outside the agreed route or scope; or
- either application does not receive a formal refusal decision from the relevant authority.
5.5 Review and payment
The Service Provider will review the two refusal decisions, the filed applications and the service record. An approved refund will be made using the original payment method where reasonably possible. Application Protection is contractual; it does not state or imply that Thailand Visa Corp or the Service Provider controls, guarantees or predicts a government decision.
6. Embassy and immigration decisions
Royal Thai Embassies and Consulates issue visas. Immigration officers decide permission to enter and stay. They may request further evidence, interview an applicant, delay processing, refuse an application or refuse entry even where a visa was issued. The Firm cannot bind or direct any Thai authority.
Processing times shown on the website are indicative only and can change by post, nationality, season and case complexity.
7. Liability
Any limitation of liability is set out in the signed engagement letter and applies only to the extent permitted by applicable professional, consumer and other law. Nothing in these terms excludes liability that cannot lawfully be excluded.
8. Ending the engagement
The client may end the engagement in writing. The Service Provider may stop acting for non-payment, loss of contact, missed deadlines, conflict of interest, unlawful instructions, false evidence or a breakdown in professional trust, subject to applicable professional duties. Fees for work already completed and unavoidable third-party costs remain payable.
9. General terms
Privacy and personal-data handling are described in the Privacy Notice. The signed engagement letter identifies the registered service provider, governing law, dispute process, language priority, notices and complete contact details.
Visa information changes. Website content is reviewed periodically but the responsible embassy’s current requirements apply.